Terms of Service

Overview

Welcome to Hosen! The terms “we,” “us,” and “our” refer to Hosen. Hosen operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our customer, with a curated shopping experience (the “Services”). Hosen is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd., or Shopify International Limited, depending on Hosen's location, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (collectively, these “Terms of Service”), describe your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they contain important information about your legal rights and cover matters such as disclaimers and limitations of liability.

By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, please do not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other statutory rights that cannot be waived.

1. Access and Accounts

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities conducted through your account. You may not assign, sell, transfer, or license your account to any other person.

2. Our Products

We have made every effort to accurately display our products and services in our online store. However, please note that colors or product appearances may differ from what is displayed on your screen due to the type of device you use to access our store and its settings and configuration.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or exactly match the appearance depicted or presented in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time and may, on a case-by-case basis, limit the quantities of any products offered to any person, geographic region, or jurisdiction.

3. Orders

By placing an order, you make an offer to purchase and authorize us and our payment processors to charge the total order amount to your selected payment method.

Hosen reserves the right, subject to applicable law, to accept or reject your order for any reason at its sole discretion.

Your order will not be considered accepted until Hosen confirms its acceptance. We must receive and process your payment before accepting your order.

Please carefully review your order before submitting it, as Hosen may not be able to accommodate cancellation requests once an order has been accepted.

If we do not accept, modify, or cancel an order, we may attempt to notify you using the email address, billing address, and/or phone number provided when the order was placed.

Items purchased may only be returned or exchanged in accordance with our Return and Refund Policy. This does not limit any rights you may have under applicable law.

You represent and warrant that the products you purchase are intended for your personal or household use and not for commercial resale or export.

4. Pricing and Billing

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect at the time you place your order and will be stated in your order confirmation email.

Unless expressly stated otherwise, published prices do not include taxes, shipping charges, handling fees, customs duties, or import fees.

Prices displayed in our online store may differ from prices offered in physical stores or other online or offline stores operated by third parties.

We may occasionally offer promotions through the Services that affect pricing. Such promotions may be subject to separate terms and conditions independent of these Terms of Service.

If there is a conflict between the terms of a promotion and these Terms of Service, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you when necessary.

You represent and warrant that:

1. You are authorized to use the payment method you provide.

2. The information you provide regarding your payment method is true, accurate, and complete.

3. Charges incurred by you will be honored by your payment method provider.

4. You will pay all charges incurred by you at the published prices, including shipping and handling fees and all applicable taxes, if any.

5. Shipping and Delivery

Unless otherwise stated, we are not responsible for shipping or delivery delays.

All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance procedures, or events beyond our control.

To the maximum extent permitted by applicable law, title to and risk of loss of products pass to you when we deliver the products to the carrier, unless otherwise required by applicable law.

We are not responsible for any delays or failures resulting from events beyond our reasonable control, including carrier or customs delays, natural disasters, severe weather, labor disputes, supply shortages, utility or telecommunications outages, cyber incidents, government actions, or similar events.

Please refer to our Shipping Policy for more details.

6. Intellectual Property

Our Services, including but not limited to all trademarks, branding, text, images, graphics, product reviews, videos, and audio, are owned by Hosen, its affiliates, or licensors and are protected by trademark, copyright, and other intellectual property laws in the United States and other countries.

Likewise, product pages are managed and owned by Hosen.

The purchase or delivery of any product does not grant or transfer any intellectual property rights in the product itself, its design, software, or underlying technology, including any patents, copyrights, trademarks, or other proprietary rights.

All such rights remain the exclusive property of Hosen or the original rights holders.

These Terms permit you to use the Services solely for personal, non-commercial purposes.

Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials available through the Services.

Except as expressly provided herein, nothing in these Terms of Service grants or shall be construed as granting you any license or other rights under any patent, trademark, copyright, or other intellectual property rights of Hosen, Shopify, or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws or other laws.

All rights not expressly granted herein are reserved by Hosen.

The Hosen name, logo, product and service names, designs, and slogans are trademarks of Hosen or its affiliates or licensors. You may not use such trademarks without Hosen's prior written permission.

The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify.

All other names, logos, product and service names, designs, and slogans appearing on the Services are trademarks of their respective owners.

7. Optional Tools

As part of the Services, we may provide you with access to third-party customer tools that we neither monitor nor have any control over or input into.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind and without any endorsement.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the website is entirely at your own risk and discretion.

You should ensure that you are familiar with and agree to the terms provided by the relevant third-party tool providers.

We may also introduce new features through the Services in the future, including new tools and resources. Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.

8. Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party features.

We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access.

If you decide to leave the Services to access such materials or third-party websites, you do so at your own risk.

We are not responsible for any injury, harm, or damage related to your access to third-party websites or your purchase or use of any products, services, resources, or content available through such websites.

Before engaging in any transaction, please carefully review the third party's policies and practices and ensure that you understand them.

Any complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

9. Relationship with Shopify

Hosen is powered by Shopify, which enables us to provide the Services to you.

When you use the Services, your device communicates with Shopify's systems to facilitate the provision of the Services.

Section 10 explains how Shopify uses and processes information from these interactions.

However, any purchases and sales made through our store are conducted directly between you and Hosen.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Hosen, including any injury, damage, or loss resulting from the purchase of products or services.

You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from or related to your purchases and transactions with Hosen.

10. Privacy Policy

Our Privacy Policy explains how we may collect, use, and disclose certain personal information that you provide when using the Services.

By using the Services, you acknowledge that you have read our Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects, uses, processes, and stores personal information relating to your access to and use of the Services, including information about your transactions, when you browse and interact with the Services.

Shopify may use this information for purposes including, but not limited to, providing, securing, and improving the Services; processing transactions; and helping prevent fraud on this website and other websites powered by Shopify.

Information collected when you access or use the Services, including automatically collected information about your browsing activities, will be transferred to and shared with Shopify and third parties that may be located in countries or regions outside your place of residence in order to provide the Services to you.

Please review our Privacy Policy and Shopify's Privacy Policy for more information about how we, Shopify, and its partners use your personal information.

11. Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other materials (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes.

For example, we may exercise the rights granted under this license to operate, provide, evaluate, enhance, improve, and promote the Services and to fulfill our obligations and exercise our rights under these Terms of Service.

You further represent and warrant that:

1. You own or otherwise possess all necessary rights to your Feedback.

2. You have disclosed any compensation or incentives received in connection with submitting your Feedback.

3. Your Feedback complies with these Terms of Service.

We are and shall be under no obligation to:

(a) Maintain the confidentiality of your Feedback;

(b) Pay compensation for your Feedback; or

(c) Respond to your Feedback.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, disparaging, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your Feedback will not infringe upon any rights of any third party, including copyrights, trademarks, privacy rights, publicity rights, or other personal or proprietary rights.

You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene materials, or any computer viruses or other malware that could in any way affect the operation of the Services or any related website.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of any Feedback.

You are solely responsible for any Feedback you provide and its accuracy.

We assume no responsibility or liability for any Feedback posted by you or any third party.

12. Errors, Inaccuracies, and Omissions

Occasionally, the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, delivery times, and availability.

If any information is inaccurate, we reserve the right to correct any errors, inaccuracies, or omissions, change or update information, and cancel orders, including after an order has been submitted.

If an order is canceled after payment has been collected, we will issue all refunds required by applicable law.

13. Prohibited Uses

13.1

You may access and use the Services only for lawful purposes.

You may not, directly or indirectly, access or use the Services:

(a) For any unlawful or malicious purpose;

(b) To violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances;

(c) To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or injure any of our employees or any other person;

(e) To transmit false or misleading information;

(f) To send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms of Service;

(g) To transmit or procure the sending of any advertising or promotional materials, including spam, chain letters, junk mail, or any other similar solicitation;

(h) To impersonate or attempt to impersonate any other person or entity; or

(i) To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that we determine may harm Hosen, Shopify, or users of the Services, or expose them to liability.

13.2

In addition, you agree not to:

(a) Upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services in any way;

(b) Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;

(c) Collect or track the personal information of others;

(d) Engage in spamming, phishing, pharming, pretexting, or similar activities targeting the Services;

(e) Use any robots, spiders, crawlers, scrapers, data collection or extraction tools, automated devices or processes, AI tools (such as agentic AI), or automated or manual methods to access the Services; or

(f) Interfere with, bypass, or circumvent security or authorization features, robot exclusion headers, or other measures we use to restrict access to the Services.

If we determine that you have violated any part of this section, we reserve the right to suspend, disable, or terminate your account at any time without further notice.

14. Agents

14.1

If you use, permit, enable, or cause the deployment of an agent to access, use, or interact with any of the Services, this section (the “Agent Terms”) applies.

An “Agent” means any software or service that takes autonomous or semi-autonomous actions on behalf of, or at the direction of, any person or entity, and that may operate on a person's device or on behalf of a person without direct supervision.

14.2

No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates strictly in accordance with Section 14.4 below.

Furthermore, if we have instructed an Agent not to access, use, or interact with any of the Services, that Agent must refrain from doing so.

14.3

We may use technical measures or other means to restrict whether and how any Agent may access, use, or interact with the Services.

14.4

Agents must:

(a) Identify all HTTP/HTTPS requests as originating from an Agent and include the following information in the request's user-agent string to disclose the Agent's name: “Agent/[agent name]”;

(b) Not conceal or obscure the fact that any access, use, or interaction originates from an Agent, including by:

(i) Mimicking human behavior or interaction patterns; or

(ii) Completing or circumventing CAPTCHAs or other measures designed to distinguish computer use from human use;

(c) Truthfully respond to any questions or prompts intended to determine whether an interaction originates from a human or a computer; and

(d) Not circumvent or otherwise avoid any measures designed to prevent, restrict, modify, or control whether and how an Agent may access, use, or interact with the Services.

15. Termination

We may terminate this agreement or your access to the Services, or any part thereof, at any time without further notice, at our sole discretion.

You will remain responsible for all amounts due up to and including the date of termination.

The following sections shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

16. Disclaimer of Warranties

The information presented on or through the Services is provided for general informational purposes only.

We do not guarantee the accuracy, completeness, or usefulness of such information.

Any reliance you place on such information is strictly at your own risk.

We disclaim all liability and