Legal Notice

Last Updated: October 21, 2026

1. General Information

Welcome to Hosen.

This website is operated by Hosen. Throughout this website, the terms "we," "us," and "our" refer to Hosen.

We are committed to providing accurate product information, a transparent shopping experience, and reliable customer support.

By accessing or using this website, you acknowledge that you have read and understood this Legal Notice. Your use of this website is also subject to our Terms of Service, Privacy Policy, Refund Policy, Shipping Policy, and applicable laws.

2. Business Information

Business Name: Hosen

Legal Business Entity: [HOSEN (HONG KONG) LIMITED]

Customer Support Email: hosen.support@gmail.com

Business Address: [Flat/Rm 511, 5/F, Ming Sang Industrial Building, 19-21 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong]

Customer Service Phone: [+8617750590663]

For questions regarding our products, orders, policies, or legal matters, please contact us using the information provided above.

3. Website Information

Hosen makes reasonable efforts to ensure that the information presented on this website is accurate, complete, and up to date.

However, product descriptions, specifications, images, prices, availability, and other website content may occasionally contain errors or require updates.

We reserve the right to correct inaccuracies, update information, and modify website content without prior notice, subject to applicable law.

Product images are provided for illustrative purposes. Actual product colors and appearances may vary slightly due to lighting conditions, screen settings, and manufacturing variations.

We do not intentionally misrepresent product features, capabilities, or specifications.

4. Product Use and Safety Information

Hosen offers electric wheelchairs and related mobility products designed to support everyday mobility and personal independence.

Customers are responsible for reviewing and following the instructions, safety warnings, weight limits, operating guidelines, and maintenance recommendations provided with each product.

Certain mobility products may require appropriate training, assistance, or consideration of the user's physical abilities and intended environment.

Customers should consult a qualified healthcare professional when necessary to determine whether a mobility product is appropriate for their individual needs.

Product descriptions and information provided on this website are intended for general informational purposes and do not constitute professional medical advice, diagnosis, or treatment.

Customers should not use products beyond their intended purposes or in ways that conflict with the manufacturer's safety instructions.

Nothing in this section limits any rights or remedies available under applicable product safety or consumer protection laws.

5. Intellectual Property Rights

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, product images, videos, designs, and other materials, is owned by or licensed to Hosen and is protected by applicable intellectual property laws.

You may access and use this website for personal, non-commercial purposes.

Without prior written permission, you may not reproduce, distribute, modify, republish, sell, or commercially exploit website content, except as permitted by applicable law.

All third-party trademarks, trade names, and logos appearing on this website remain the property of their respective owners.

6. Third-Party Services and Links

Our website is powered by Shopify and may integrate third-party services, including payment processors, shipping providers, analytics services, and other service providers.

We may also provide links to third-party websites for informational or convenience purposes.

These third-party websites and services may operate under their own terms, conditions, and privacy policies.

Hosen is not responsible for the content, availability, or practices of independently operated third-party websites, except where responsibility is imposed by applicable law.

We encourage customers to review the applicable policies before using third-party services.

7. Pricing, Orders, and Availability

All prices displayed on this website are subject to change without prior notice.

Product availability, promotional offers, shipping charges, and applicable taxes may vary depending on the order and delivery location.

Hosen reserves the right to correct pricing errors and address order discrepancies in accordance with applicable law.

If an order cannot be fulfilled, we will notify the customer and provide any refund required under applicable law.

For further information, please refer to our Terms of Service and Shipping Policy.

8. Warranty and Returns

Products purchased from Hosen may be covered by applicable product warranties, as described in our Warranty Policy.

Warranty coverage, exclusions, and available remedies depend on the applicable warranty terms and governing law.

Returns, cancellations, refunds, and related charges are governed by our Refund Policy, subject to applicable consumer protection laws.

Nothing in this Legal Notice excludes, restricts, or modifies any statutory consumer rights that cannot lawfully be excluded, restricted, or modified.

9. Disclaimer of Warranties

We make reasonable efforts to maintain the accuracy, security, and availability of our website.

However, to the extent permitted by applicable law, we do not guarantee that the website will always operate without interruption, technical errors, or temporary service disruptions.

Website content is provided for general informational purposes.

Any warranties relating to products sold through this website are governed by the applicable product warranty terms and consumer protection laws.

Nothing in this Legal Notice disclaims or limits implied warranties where such disclaimers or limitations are prohibited by law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Hosen shall not be liable for indirect, incidental, special, or consequential damages arising solely from the use of, or inability to access, this website.

This limitation does not apply to liabilities that cannot lawfully be excluded or limited, including applicable product liability obligations, personal injury claims, or statutory consumer rights.

Nothing in this Legal Notice limits the legal remedies available to consumers under applicable federal or state law.

11. Privacy and Data Protection

Hosen respects the privacy of its customers and website visitors.

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable privacy and data protection laws.

Our website uses Shopify and may rely on third-party service providers to support payment processing, order fulfillment, website functionality, and customer service.

For additional information about how personal information is collected, used, shared, and protected, please review our Privacy Policy.

12. Changes to This Legal Notice

Hosen reserves the right to update or revise this Legal Notice as necessary to reflect changes in our business operations, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will apply as permitted by applicable law.

13. Governing Law

This Legal Notice shall be interpreted in accordance with the applicable laws of the United States and the relevant state jurisdiction, without prejudice to any mandatory consumer protection laws that may apply.

Nothing in this Legal Notice prevents customers from exercising any legal rights or remedies available under applicable law.

14. Contact Information

If you have any questions regarding this Legal Notice, our products, or your rights as a customer, please contact us.

Hosen

Email: hosen.support@gmail.com

Customer Service Phone: [+8617750590663]

Business Address: [Flat/Rm 511, 5/F, Ming Sang Industrial Building, 19-21 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong]

We are committed to addressing customer inquiries and concerns in a professional and timely manner.